A Little About Me
Hello! My name is Kanika Santiago, and I am the founder and owner of New Life C&T. Welcome! I wanted to write this post to introduce myself, and New Life C&T formally. To date, I hold a BS in Human Services Management and an MA in Public Administration. I have 10+ years of experience in human services serving in mental health – directly and in an administrative capacity. Our mission at New Life C&T is to bring new life into your organization so you can thrive.
I fully understand what it is like to work for a service provider (DSP), assist and regulate service providers (licensing, quality, and compliance), and become a service provider. All of these roles were challenging; however, it has left me with a wealth of experience and knowledge to tackle the field differently. As I look back on my past experiences, there were good times and some bad ones. In my roles, I’ve made mistakes that I’m not shy to talk about. I regret nothing and would do it all over! The beauty of learning to do something right is through failure. Schedule a FREE consultation to learn more 😊. With the valuable lessons I’ve learned, I am willing to share with anyone with the heart to make a difference in the life of another.
The New Life C&T Mission
I desire to bring new life to struggling organizations. I want to help organizations increase efficacy in training and staffing. I believe that the front-line employees are the greatest asset to an organization. These individuals are worth investing in – especially organizations providing direct care. Value the people who serve you, and they will go the extra mile. What is one way you value the people who have the most contact with your clients? Train them properly.
Poor training is the equivalent of no training. Train and TEST your employees to produce the desired results. This will help with retention and save costs such as new hiring. I get it, realistically this seems hard. Budget restraints, budget cuts, minimal state funding, limited resources, staff turnover, and the ever-increasing waiver waitlist don’t seem to afford much wiggle room. This is where I want to make a change.
End Thoughts
I want to help organizations thrive! Thriving means delivering quality service. Quality service produces quality results. Quality results show increased quality of life. If I can help fix the staffing and training issues, I know I’ve done a service to organizations and those they serve. I am excited and eager to make that impact!
P.S. – The last and most important thing I’d like to note is that – I unashamedly follow Jesus Christ. He is my Lord and Savior. I attribute everything that I have and gained to Him. Jesus is the reason that I can do what I do today.
If you have found any interest and value in what I’ve said here or would like to know more about me or the mission, please schedule a FREE consultation. I’d love to hear from you!
Sincerely,
Kanika Santiago, M.P.A